View Cart

 
Videoguys' Home Page > Main Technical Support Page

The Desk Top Video Handbook On Line ver 15.5
Main Online Tech Support Page

The Videoguys understand that unfortunatley not all PCs are created equal. As a result, not everyones install and set up goes completely right the first time. We understand this because we set up, install and test every new board when it first ships. We feel that our database of tech support problems and solutions is the best in the industry. As a service to not only our customers, but digital videographers everywhere, we are now making available this valuable information FREE to you on our website!!

Videoguys DTV Tech Support Hotline (516) 759-1615
E-Mail tech support questions to: techguy@videoguys.com


Improve your DTV systems performance

DIY6: Quad Core System

Last spring we updated our DIY5 article to reflect the then latest round of Dual Core processors. Almost as soon as the article came out, we found ourselves bombarded with questions about Quad core CPUs. Back then you paid a pretty hefty premium for them, so we didn't feel it was necessary to build a DIY machine for Quad core. That pricing model held true until the end of last year, when Intel dropped the prices on their Quad core processors and made them just a slight premium over a Core 2 Duo. We knew what we had to do, and the plans for DIY6 where set in motion.

Click here to read the full article

Often the key to getting great quality video is in the fine tuning. Making sure you have all the right settings and having everything properly installed will give you the best possible performance. Our tech support pages are updated constantly, to make sure you get all the latest info. Before you even install your new card, you may want to download the latest drivers. We are confident that if you take the time to read and follow the instructions on these pages not only will your system perform better, your install will go much smoother!!

Videoguys' Top 10 tech Support Tips
The first place to go if you are having trouble. Following these tips could save you hours of tech support headaches and frustration!!! These tech tips assume you have a current computer: P4 (or Athlon eqiv.) 1.8 Ghz or faster, running WinXP (Home or Pro)
Today's computers are faster and more powerful then ever. As a result of all this pure computing power, video editing software and hardware are easier to install then ever. Unfortunately, things can and still do sometimes go wrong. Unlike the days of old (1999-2002) IRQ problems are no longer an issue. If you have an older computer from that era you should check out our Old Top 10 Tech Tips

Windows XP Tips, tricks & TWEAKS!
XP has been around for a bit and our industry has had the chance to work with it and optimize their products for it. Videoguys is now giving WinXP our highest recommendation and it is the OS you should be building your new NLE system on. Before you install your new NLE hardware / software, we urge you to check out our WinXP info. Once again Dave Laborde has come through with some excellent WinXP TWEAKS to optimize your system for digital video editing.

System recommendations for DTV
We get asked all the time, "What computer system should I use for DTV?" This page was created to give you some basic guidelines. We discuss the latest and greatest technologies and let you know if we recommend them or not. We also outline what kind of computer you need for the different levels of DTV. This page includes a list of known potential compatibility issues and hardware/software to stay away from. If you are getting a new computer for your NLE system, this page will save you time and money!!!

DIY - GPU Picking the right graphics card for your NLE workstation
One of the most often asked questions we get asked on our tech support and sales lines (as well as in emails, online forums and user groups) is what is the best graphics card for NLE. The answer is actually pretty simple, once you understand why. It all depends on the NLE software you plan on running, what kind of video work you do and if you are also going to be using any additional hardware in your system. Click here for the complete article

Videoguys Do-It-Yourself NLE Computer Guides
Back in Febuary of 2004 we posted our first DIY article as a guidebook for digital videographers who wanted to build their own NLE computer on a tight budget. As of June 2006 we have now published four of these artices, each with a different budget and performance level. These articles are for you to use as a guide inbuilding your own video editing computer. The closer you stick to our 'recipe' the better your results will be. We periodically update our articles to reflect the latest prices and performance boosts

  1. DIY1 - Videoguys Challenge Build your own NLE computer for under $1,000
  2. DIY2 - Big Blue - Build an NLE Hot Rod for $2,000
  3. DIY3 - Dual Processor Workstation for real-time HDV editing for $3,000
  4. DIY4 - Dual-Core Face off - AMD vs Intel
  5. DIY5 - Intel Core 2 Duo - The Empire Strikes Back
  6. DIY6 - Quad Core System

Videoguys' Recommended Solutions for Video Storage
One of the most confusing things about digital videography is the storage requirement. In this section of The Desk Top Video Handbook On Line we will help you better understand just what kind of storage you will require for your video productions.

Videoguys' Avid Xpress Pro & DV Tips
This page is designed to be your one stop guide to all the best tips and answers to the most frequent technical questions about Avid Xpress Pro & DV. We include our ideal Xpress Pro & XDV system configuration, and we give you some tips to optimize your system for top performance. We throw in a few troubleshooting tips, then we end the page with several links for even more in depth information.

Videoguys' Message Boards
Join our growing community of digital videographers all over the world! Our new message boards are easy to navigate and searchable. Even more important, our message boards feature active participation from our sales and tech support team

Download the latest drivers
As a service to digital videographers all over the world we have provided our FTP page. It contains links to download the latest drivers and patches for all our DTV products, plus that we don't sell or are out of business.


Adobe CS3 Production Premium


Win2K tips & tweaks
If you are stillon Win2K, this is the place to come for thebest tips & tweaks to optimize it for video editing!

Videoguys' Top 10 Tech Tips for older machines 1.4Ghz or slower and Win 98/me/2000
If you still have an older video capture card and you are struggling to get it up and running, or it has stopped working properly for you, this is the first place to go. We walk you through those old favorite tech support issues: IRQ conflicts, graphics card settings, capture card presets and more.

Videoguys' Top 10 Tech Tips for Premeire 6.x
The following tips are provided FREE as a service to those customers still running Premeire 6.x You'll probably want to tweak your older OS as well. If you are running a capture card, make sure you have the latest drivers for your OS.

DTV Resources
Some great links to other very informative DTV sites on the web. Many of these sites list The Desk Top Video Handbook On Line and some of have been given permission to reproduce parts of our site.

There is also a list of some very good list servers for some of the most popular boards, software and more. Not only do you get the list of lists, but I give you all the info you need to subscribe!!

Tech Support Phone Directory
We have compiled a list of tech support phone numbers for all out DTV products and our video accessory vendors. In addition we have added a list of some of the major PC and camcorder vendors. For those on the list with websites, we have provided a direct link.


G-Tech Professional Storage Solutions

Videoguys Tech Support Archives

Videoguys' Tips & Tweaks for Optimizing Windows
We've been offering some of the best Windows optimization Tips on the web since Win95!!
Follow this link to our master directory of Windows Tips. WinXP, Win2K, ME, 98se, 95

INSTALLATION and SET-UP (Win95/98/me)

  1. General Tips
  2. installing the hardware
  3. Check for IRQ conflicts
  4. Making IRQs available & resolving conflicts
  5. Installation problems
  6. EIDE RAID Controllers
Video Capture Card Trouble Shooting (Win95/98/me)
  1. Windows Lock ups & general protection faults
  2. Vertical Sync Error
  3. Video output problems
  4. Dropped frames
  5. Recommended compression and data rate settings
  6. Rendering better video
  7. Optimizing your timeline playback utility
  8. More tips for making better movies

SCSI troubleshooting (Win95/98/NT)

SCSI storage is great and nothing beats SCSI's great combunation of throughput and expandability. But getting your SCSI storage installed and optimized for video can get tricky, Here are some of our best tips & tricks. We have now added specific tech tips for our Advansys 3940UW & 3940U2W controllers to this page.

Legacy Hardware Set Up Tips


NEW! Sorenson Squeeze 5
30 Day Moneyback Guarantee on all DTV purchases!!
Desk Top Video Customer Assurance Program-
30 day money back guarantee and much, much more!!
If we can't get your video capture card working we'll exchange it for a new one and give you a fresh 30 days to make it work!

TECH ADVICE Hotline (516) 759-1943

The VIDEOGUYS are technical advice specialists who can custom design the perfect home editing system to match your equipment, provide the features you want and meet your budget!

DTV Tech Support (516) 759-1615

We offer FREE tech via E-Mail.

To reach tech support, just enter tech support as the subject on your email. Our Techs will try to answer your question as soon as possible. Please be patient and allow a few days.

We understand the equipment and offer you expert advice..
before and after you purchase!

Videoguys' Instant Product Locator
RESEARCH HD & HDV Getting Started Top 10 of 2007 DTV Handbook
PRODUCTS New Products All Products HD & HDV FireWire Cards DV Filmmaking MPEG-2 Editing
NLE Software Pro NLEs Mac Systems Free Software Video Storage Training NLE Add-Ons
SHOP NOW! Specials Rebates Upgrade & Trades Edu Discounts Storefront View Cart
Tech Support DIY System System Recs WinXP Tips Top Tech Tips Videoguys' Forums
Customer Service
Latest Newsletter VIP Club Why you should buy from us... About us HOME

Videoguys.com • 800-323-2325 • Fax 516-671-3092

For sales inquires please email our Sales Team: sales@videoguys.com. Dealer inquiries welcomed.
For customer service please email our Customer Service Team: custserv@videoguys.com
If you find any problems on this site please send email to: videoguy@videoguys.com


Copyright 1995-2006 TEM Trading Corp. The information on this site is provided and maintained by The Electronic Mailbox. Prices are updated regularly, but subject to change without notice. Reproduction of articles for eductational / non-commercial use is encouraged. Any use of our content or graphics for commercial use must be approved by VIDEOGUYS.COM aka The Electronic Mailbox.
Videoguys.com 10-12 Charles Street Glen Cove, NY 11542