NewTek ProTek Care for TriCaster TC1 (initial 2 year coverage, includes CS)
VideoGuys Part # (SKU): PTTC1
MFR Part # (MPN): FG-001618-R001
NewTek ProTek Care for TriCaster TC1 (initial 2 year coverage, includes CS)
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  • Specifications
  • What's Included
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Get the ProTek Advantage

ProTek is available in the U.S. for 3Play™and TriCaster® purchases except in HI, MT, and OR. Other exclusions apply.

NewTek takes great care of its customers. ProTek takes it a step beyond basic service, by offering the only way for you to get NewTek-provided priority service for however long you own your product. It enhances your support experience—every step of the way.

Expand your coverage.

Having a ProTek plan for your production equipment means that your priority coverage and your peace of mind can be extended year after year. For some, the standard warranty is all they need. For those customers with important production needs on the line, having access to source-provided service and support, when they need it, is an integral part of owning and using a product. You can also renew ProTek each year, well beyond the date you purchased the product from NewTek's lineup. And your investment in ProTek coverage adds value even after you sell it. Unlike many other programs, the benefits of ProTek can be carried over to a new owner. So, priority coverage and peace of mind continue, no matter who owns the product.

Expect great service.

Get the best possible service, first and fast. With ProTek coverage, you're part of a select group of customers whose needs are our first priority. Every ProTek Elite customer gets the white-glove treatment by their local Elite Service Provider. ProTek Care customer calls and emails are answered first. ProTek also gives you priority access to the people who can answer your questions, help you with configuration, and walk you through solutions, step by step. And if disaster should strike and your NewTek product needs repair, we're standing by ready to provide the best access. You get free overnight shipping. If you opt for a repair rather than a replacement, you get a guarantee that within three to five days of receiving your product it will be on its way back to you.

Know your options.

ProTek customers also have access to one of the speediest replacement programs around. If your product needs to be back in service immediately ProTek Care customers can usually get a replacement shipped right to your doorstep the very next day. You can send your original product, along with whatever issue it was having, back to NewTek and forget about it.

Get help after hours.

ProTek customer calls get answered long after NewTek's standard support hours. Get exclusive round-the-clock access to NewTek support and access to Senior Support Analysts for escalation until Midnight ET, each day. Your productions don't stop at 6:00, and now, neither does your help-line.


Standard Warranty


Out of Warranty





  Contacting Support

1 800 862 7837

M-F: 09:00 – 17:00 CT

S-S: 10:00 – 14:00 CT

24 x 7

Call Elite Service Provider for Level 1 Service

Same as standard warranty

Time to Answer

Best effort
(Call-back preferred)

Within 5 minutes (avg.)

Elite Service Provider Hotline for Level 2 Service

Best effort

Email Support

Next business day response guarantee

4 business-hour response guarantee

Best effort

  Self Help

User Forums

Knowledge Base


Trouble shooting


Web Training


Hardware Repair

12 months from registration

12 months from registration, renewable until 15 months before planned Service EoL

Flat fee, averaging ~7% of list until Service EoL

Updates & Upgrades

Free updates, automatic notification

Shipping Costs

User pays for shipping to repair depot. NewTek pays for return shipment.

Shipping Method

Standard Ground

Next Day

Standard Ground

Advance Exchange



Yes, upgrade if no loaner unit available





(becomes ProTek Care)


Repair Time

10 business days (typical)

3-5 business days guarantee

10 business days (typical) with flat fee



Accessories must be part of a covered system



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