Wirecast Premium SupportRenew
$299.00$299.00
0
VideoGuys Part # (SKU): WCPRMMS01
MFR Part # (MPN): WC-PRM-MS01
Renew for 12 Months of Telestream Premium Support, which includes Phone Support and Eligibility for Remote Access Services
  • Full Description
  • Specifications
  • What's Included
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Telestream's experienced support team is just an email away! Get help resolving technical issues you may encounter in live video production or streaming.


12 months of Premium Support


Telestream's Premium Support program is an annual program. Your support contract takes effect immediately after you purchase, and you will have the option to renew it each year.


Premium Services Included:



  • Online Case Submission (8am-5 pm PST)
    Case Submission Response Time Targets vary between tiers.

  • Case Submission Response Time Targets (4 business hours)
    Premium Support customer will get priority response.

  • Self-Service Resources
    Forum Community support, On-demand Training, and Knowledge Base

  • Free Software Updates/Upgrades
    Stay up to date with the latest features and bug fixes/enhances.

  • Phone Support
    Speak directly to our Wirecast experts.

  • Eligible for Remote Access Services (RAS)
    Allow a support technician to access your computer, identify the issue and resolve it quickly.


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