30 Day Money Back Guarantee. 30 Day Exchange Policy. SATISFACTION GUARANTEED!
We have FREE Tech Support and a 30-day money-back guarantee on all products we sell. If we can't help you get your video editing and production purchase working, you can return it for a refund or we can exchange it for a replacement or apply the value of the product you returned toward the purchase of a different product. If you choose to exchange your purchase, we give you a fresh 30 days to make it work! (All returns MUST have a return authorization)
If you do encounter problems, give our on-staff technical experts a call on our Tech Hotline at (516) 759-1611. We will make every effort to help you get going. In the event that we are unable to help you, we will refer you directly to a technician at the manufacturer’s help desk. Please realize that video editing and production products are not always "plug and play" or "point and shoot." There is a learning curve that may at times seem steep, but we are prepared to help walk you through it.
If a return is necessary please follow these steps:
- Contact Videoguys.com at 800-323-2325 or email firstname.lastname@example.org for a Return Merchandise Authorization number (RMA).
- Package your product with all original materials including software, hardware, hook-up cables, manuals and blank warranty cards.
- Write the RMA number clearly on the outside of your package and ship your return to:
ATTN RETURNS, (RMA#)
179 Liberty Ave
Mineola, NY 11501
No packages will be accepted without an RMA number.