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ProTek Standard. This is a 1 year extension of the ProTek Basic plan included free with the TriCaster extending your coverage to 2 full years with wmail access and chat support.
As a standard ProTek subscriber, you will benefit from extended access to several key support features in addition to those offered in the Basic tier:
Extended hardware warranty on all physical products
Bug fixes, patches and software updates including maintenance fixes, security updates, patches and documentation
Remote Hardware diagnosis
Receive 25% Off all NewTek University online classes
Access to ProTek Global Support through chat or email with expedited response times
As a standard ProTek subscriber, you will benefit from extended access to several key support features in addition to those offered in the Basic tier:
Extended hardware warranty on all physical products
Bug fixes, patches and software updates including maintenance fixes, security updates, patches and documentation
Remote Hardware diagnosis
Receive 25% Off all NewTek University online classes
Access to ProTek Global Support through chat or email with expedited response times
- Warranty: initial Product Warranty / Remote setup assistance / Limited software fixes and updates
- Software Maintenance: Access to the Newtek Knowledge Base
- Support: Entitlement to contact Protek Global Support via email and chat access
- Support: Remote hardware diagnosis as required
- Support: Entitlement to purchase upgraded Protek High and Ultra Programs
- Extended Services: Discounts on NewTek University Classes
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