NEWTEK | RENEWAL PROTEK ULTRA FOR TRICASTER TC1
$1,436.00
0
VideoGuys Part # (SKU): RPTUTC1
NEWTEK | RENEWAL PROTEK ULTRA FOR TRICASTER TC1
  • Full Description
  • Specifications
  • What's Included
  • Demo Videos
  • Reviews
Renewal for 1-year of ProTek Ultra with maximum of 3 years coverage
  • Warranty: initial Product Warranty / Remote setup assistance / Limited software fixes and updates 
  • Software Maintenance: Access to the Newtek Knowledge Base 
  • Support: Entitlement to contact Protek Global Support via email and chat access
  • Support: Remote hardware diagnosis as required 
  • Support: Entitlement to purchase upgraded Protek High and Ultra Programs 
  • Extended Services: Discounts on NewTek University Classes 
  • Support: Prioritized response within published SLAs
  • Support: Parts and Spares availability - Standard Shipping 
  • Software Maintenance: Product enhancement input
  • Support: Defined escalation process with continuous monitoring of SLAs, Satisfaction Surveys and NPS
  • Support: 24x7 Emergency technical call-in support in English language (where available) 
  • Support: 24x7 1 hour target response time for critical issues
  • Extended Services: Dedicated technical issue assistance 
  • Support: Parts and Spares guaranteed availability - Advance shipping + trade in program available
  • Support: Ultra Level Prioritized Support Case Handing
  • Extended Services: Personalized status reports / root cause analysis 

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