- Full Description
- What's Included
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12 months of Premium Support
Telestream's Premium Support program is an annual program. Your support contract takes effect immediately after you purchase, and you will have the option to renew it each year.
Premium Services Included:
- Online Case Submission (8am-5 pm PST)
- Case Submission Response Time Targets vary between tiers.
- Case Submission Response Time Targets (4 business hours)
- Premium Support customer will get priority response.
- Self-Service Resources
- Forum Community support, On-demand Training, and Knowledge Base
- Free Software Updates/Upgrades
- Stay up to date with the latest features and bug fixes/enhances.
- Phone Support
- Speak directly to our Wirecast experts.
- Eligible for Remote Access Services (RAS)
- Allow a support technician to access your computer, identify the issue and resolve it quickly.