Telestream's experienced support team is just an email away! Get help resolving technical issues you may encounter in live video production or streaming.
12 months of service
Telestream's Support program is an annual program. Your support contract takes effect immediately after you purchase, and you will have the option to renew it each year.
- Online Case Submission (8am-5 pm PST)
Case Submission Response Time Targets vary between tiers.
- Case Submission Response Time Targets (8 business hours)
Premium Support customer will get priority response.
- Self-Service Resources
Forum Community support, On-demand Training, and Knowledge Base
- Free Software Updates/Upgrades
Stay up to date with the latest features and bug fixes/enhances.
Shop with Confidence
Live “Videoguys” available to help. Call us at 800-323-2325 or use Live Chat below