Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6


If you have issues with a CreativeCloud install, then this page is absolute gold!  Step by step along with a lot of tools and information.  share this one with your #Adobe users! Follow this link for the Adobe page with full Mac & PC instructions:

The Adobe Creative Cloud (CC) Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.

1. Back up files in Adobe product directories

Back up all files stored in Adobe product directories, including custom plug-ins or profiles you have installed.

2. Uninstall Creative Cloud or Creative Suite applications

  1. Do one of the following:

    • Windows Vista/7: Choose Start > Control Panel > Programs > Programs and Features.
    • Windows XP: Choose Start > Control Panel and double-click Add or Remove Programs.
  2. Select the CC or CS product you want to remove, and click Remove or Uninstall.

  3. Follow the onscreen instructions to complete the uninstallation.

  4. Restart your computer.

3. Run the Adobe CC Cleaner Tool  

  1. Use Windows or a zip utility, such as WinZip, to extract the file.

  2. Double-click the  Adobe_Creative_Cloud_Cleaner_Tool folder, and then double-click the Win folder.

  3. Right-click AdobeCreativecloudCleanerTool.exe and select Run As Administrator.


    If Run As Administrator is not available when you right-click, double-clickAdobeCreativeCloudCleanerTool.exe to run it.

  4. Follow the onscreen instructions:

    1. Choose your language: Type e for English or j for Japanese, and then pressEnter.
    2. Review the Adobe End-User License Agreement: Type y to accept or n to decline (if you decline, the script stops). Press Enter.
    3. Select the product you want to remove: Type the number that corresponds to the product name, and then press Enter.
    4. Confirm that you want to remove the product: Type y and then press Enter.
  5. When you see the message "Adobe Creative Cloud Cleaner Tool completed successfully," press Enter and restart your computer.

4. Verify that the Adobe CC Cleaner Tool completed successfully

  1. In a text editor, such as WordPad, open Adobe Creative Cloud Cleaner Tool.log. The location of this file depends on your operating system:

    • Windows Vista or 7: C:Users[user name]
    • Windows XP: C:Documents and Settings[user name]
  2. Review the log file entries. If any of the entries indicate failure, click the Chat Nowbutton at the bottom of this page to talk with a live agent.

5. Install your CC or CS application

Once you've successfully run the Creative Cloud Cleaner Tool, install your Creative Cloud or Creative Suite product. For instructions, see one of the following documents:

Install and update apps (Creative Cloud)

Creative Suite 6 Installation Instructions (CS6)

Install Adobe Creative Suite 5 (CS5)

Creative Suite Help (CS4 and earlier)


Run the Adobe CC Cleaner Tool in silent mode (Enterprise users)

Run the Adobe CC Cleaner Tool in silent mode to list all the products that the tool can remove. You can remove all CC or CS products installed on the computer or remove selected products by commenting out the lines in an XML file that the tool generates.

  1. Back up all files stored in Adobe product directories. See Back up files in Adobe product directories.

  2. Uninstall Creative Cloud or Creative Suite applications. See Uninstall Creative Cloud or Creative Suite applications.

  3. Run the Adobe Creative Cloud Cleanup Tool:

    1. Download the Adobe Creative Cloud Cleaner Tool for Windows.
    2. Extract the files in
    3. Choose Start > Run and type cmd.
    4. In the Command Prompt window, change directories to theAdobe_Creative_Cloud_Cleaner_Tool directory you created in step b.
    5. Type AdobeCreativeCloudCleanerTool.exe --removeAll= CREATIVECLOUDCS6PRODUCTS
    6. To remove Flash Player, type AdobeCreativeCloudCleanerTool.exe --removeAll= CREATIVECLOUDCS6PRODUCTS --removeFP=1.
  4. Make sure that the tool completed successfully. See Verify that the Adobe CC Cleaner Tool completed successfully.

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