Videoguys' Guide to Adobe Creative Cloud

The new CC apps, such as Photoshop CC and Illustrator CC, and Creative Cloud features, such as Sync Settings, desktop notifications, integration with Behance, and desktop notifications, will be available exclusively to Creative Cloud members on June 17, 2013.

Are there special pricing offers to purchase a Creative Cloud for Teams membership?

If you're interested in moving your team to Creative Cloud, there are a few options available:

• We have an additional 5% off for multi-license purchases of 5 seats or more. And, even deeper discounts when you buy more! Call our Adobe specialists at 800-323-2325 to get a quote for setting up your entire team.

In what languages is Creative Cloud available?

Currently, the Creative Cloud website is available in English, Czech, Danish, Dutch, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, and Turkish. The goal is to make Creative Cloud as widely available as possible. See the tech specs for available language options for Creative Cloud desktop applications and services.

Does the advertised monthly price for Creative Cloud membership require an annual commitment?

Annual plans for complete and single-app membership, as well as Creative Cloud for teams, offer the best price and require an annual commitment. Cancellation charges for annual plans do apply after the first 30 days.

What if I just want a single desktop app, such as Photoshop? Do I have to purchase the entire Creative Cloud offering?

You can purchase a single-app membership plan; however, it is more cost effective to purchase the Creative Cloud complete individual plan, which gives you access to our most popular desktop apps and services.

Will the cost of my membership ever increase?

It is possible that the cost of the month-to-month membership will increase, but if it does, you will be notified and given the opportunity to cancel.

If you bought from Videoguys.com within the last 30 days, you can contact Customer Service to return the product. Any product purchased from Videoguys.com is backed by a 30-day satisfaction guarantee.

We plan to sell Creative Suite 6 for use on supported platforms indefinitely.

Desktop tools that were part of the Creative Suite family, as well as Adobe Muse™ CC and Edge Tools & Services, are now available only as part of Creative Cloud. The new CC apps are an integral part of Creative Cloud and have been reinvented to support a more intuitive, connected way of creating. Other desktop tools, such as Adobe Acrobat® and Photoshop Lightroom®, continue to be available outside Creative Cloud.

If you are an active Creative Cloud member, with a Complete, Single App, or Creative Cloud for teams membership, the new CC apps will be available for you to download and install from the Creative Cloud site on June 17.

How do I purchase a Creative Cloud membership?

Creative Cloud is available for individuals, teams and small businesses, and enterprises (such as large companies, government agencies, and educational institutions). Creative Cloud for individuals is for people who work on their own such as freelancers and students. You can choose from Creative Cloud complete membership, Creative Cloud complete membership for students and teachers, and Creative Cloud single-app membership. Creative Cloud for individuals is available from Adobe.com. Creative Cloud for teams is for small and midsize organizations or for professionals who want the additional Cloud storage and is available as a complete membership. Creative Cloud for teams is available now from Videoguys.com. Creative Cloud for enterprises is for large organizations and institutions in commercial businesses, education, and government, and is offered as a term-based volume Enterprise Term License Agreement (ETLA). This agreement can be customized to purchase and deploy select apps and services to fit the needs of your organization and the users. Companies interested in Creative Cloud for enterprise can contact Videoguys at 800-323-2325 for more information. Additionally, for organizations that are unable to deploy cloud services, we offer Creative Cloud desktop apps through a Creative Cloud Desktop Applications subscription for government agencies, and via the Adobe Education Enterprise Agreement (EEA) for educational institutions.

No, Adobe has moved to identity-based licensing with a technology that will not support multiple same-product licenses, so you can buy only one membership per Adobe ID. If you need two Creative Cloud memberships, you will need to purchase each with a unique Adobe ID. You can also purchase a Creative Cloud for teams membership, which allows you to purchase and manage multiple seats under one account.

No. The new CC versions of the desktop applications are available only through Creative Cloud offerings for individuals, teams, and enterprise. We do not have any current plans to release future CC tools outside Creative Cloud. However, for organizations such as government agencies and educational institutions that are unable to deploy cloud services, we offer Creative Cloud desktop apps through a Creative Cloud Desktop Applications subscription for government agencies, and via the Adobe Education Enterprise Agreement (EEA) for educational institutions through the channel.

Creative teams have specific creative, collaboration, and administrative requirements to help them deliver their best work. We designed Creative Cloud for teams to meet these needs. With Creative Cloud for teams, you not only get access to every Creative Cloud app and all future releases and innovation, but you also receive the very latest Creative Cloud services and business features your team needs to create and collaborate with their peers. This includes the ability to share private folders with 100GB of file storage per seat, maintain file versions, choose the people you want to collaborate with, and capture all activity in one place. You also receive two one-on-one consulting sessions per seat per year with Adobe's expert services support organization. You'll have centralized administration tools to make it easy for IT staff to purchase, deploy, and manage Creative Cloud along with the changing needs of your team. Creative Cloud for teams is availablenow at Videoguys.com.

You may be familiar with Adobe's CLP and TLP volume licensing programs that are available for purchasing licenses of Adobe's perpetual software. VIP is Adobe's new membership-based buying program that customers join to purchase Creative Cloud for teams through the channel. There is no cost to join VIP. One of the unique benefits of VIP is the ability for customers to immediately download and deploy Adobe's subscription-based products while the billing cycle is still in process. Immediate fulfillment means that your employees and team members no longer have to wait for the ordering process to be complete and can start using products as soon as they are assigned a seat. In addition, with VIP there are no minimum purchase requirements.

If you've purchased Creative Cloud for teams from Videoguys, you can add seats at any time. However, you will need to place an order with your reseller within 30 days to complete the transaction. If you do not place your purchase order within 30 days, you will not be able to add any more seats and your unpaid seats may be deactivated. All additional seats will co-terminate with your original anniversary date. You can track your seats and the status of payments on a seat-by-seat basis within Creative Cloud.

A team membership includes all of the great features and benefits that come with an individual membership, plus: Centralized administration: A centralized purchasing and license management console to easily assign and transfer seats at no cost, add seats, and track usage.
Centralized deployment: Centrally deploy all Creative Cloud apps or a customized subset. Administrators can also block services and online storage access while on the corporate network.
Additional storage: 100GB of storage per user — 5x what individual Creative Cloud members have.
Expert support: Exclusive access to Adobe experts via one-on-one sessions (two per year, per person). Valued at US$200.

Yes, your IT administrators can block users from accessing the online services. The online services and their URLs are listed here. As an administrator, you will also be able to deploy Creative Cloud desktop applications independent of the cloud-based services using the Creative Cloud Packager. The Creative Cloud Packager is available through Creative Cloud for teams.

Yes, if you are part of a large enterprise, you can work with the Videoguys and Adobe to customize a Creative Cloud solution that meets your organization's needs.

YES. You can purchase now at Videoguys.com and we will send you an invitation to become a member of the Adobe Value Incentive Plan (VIP) program.

Joining VIP is quick and easy. Videoguys.com will send you an email inviting you to join the program. Once you review and accept the terms of the program (there is no obligation to buy), you will be assigned a VIP ID for placing orders.

You can purchase Creative Cloud for teams directly from Videoguys.com. A confirmation email will be sent to you when seats are added. Alternatively, you can sign in to creative.adobe.com and add seats directly to your Creative Cloud for teams membership. Note that when you add seats directly through Creative Cloud, Videoguys will be notified, and you will have 30 days to send a purchase order. You can track your seats and the status of payments on a seat-by-seat basis within Creative Cloud.

Adobe intends to make Creative Cloud as widely available as possible. Adobe will share more details about country availability over time. Until Creative Cloud for teams is available, you can continue to purchase licenses for CS6 through Adobe Volume Licensing.

When you purchase a team membership from Videoguys.com you will be invited into the Adobe VIP program. Once you accept the invitation the purchased seat will be added to your account and your membership term will begin.

Visit the Creative Cloud download and install forum or troubleshoot specific issues or call the Videoguys tech support line at 516-759-1615.

Yes, you can use Creative Cloud desktop applications on two computers at once, regardless of operating system, for the individual associated with the Creative Cloud membership. See the product license agreements page for more information.

The CC applications are next generation of the creative desktop applications, like Photoshop and Illustrator, which are available as part of your Creative Cloud membership. The new CC apps are an integral part of Creative Cloud and have been reinvented to support a more intuitive, connected way of creating.

Adobe plans to add new applications, features, and updates to Creative Cloud on an ongoing basis. As these features become available, notifications are sent to users through their activity stream in the Creative Cloud desktop app. Customers can also keep up to date on what's new in Creative Cloud by following the Creative Cloud blog.

Many of the Creative Cloud desktop applications provide the ability to export files to the Creative Suite 6 version of that same application. Creative Suite 6 products are available via a perpetual software license. Adobe plans to continue to support the ability to export to Creative Suite 6 in the applications that have that capability now. New features added to the desktop applications after Creative Suite 6 may not be supported in the exported file, or by the Creative Suite 6 application.

To take advantage of all the great features in the new Creative Cloud desktop apps, customers should upgrade to a newer version of Mac OS X. Some of the new CC apps do not support v10.6 and will not install. Minimum system requirements for each Creative Cloud app can be found on the tech specs page on Adobe.com. Note that if you are on Mac OS X v10.6, you will have to install products that are compatible with v10.6 via Adobe Application Manager.

With the new CC apps, most of the pro video and audio applications now require 64-bit operating systems to run. These native 64-bit applications include Adobe Premiere® Pro CC, Adobe Audition® CC, After Effects® CC, Prelude® CC, and SpeedGrade® CC. Photoshop CC and Lightroom also require 64-bit on Mac OS.

No. To run the Creative Cloud pro video and audio applications, you will need a 64-bit version of either Windows 7 with Service Pack 1 or Windows 8, or on a Mac, Mac OS X v10.7 or v10.8. Note: Windows XP and Windows Vista® support have been discontinued, including 64-bit versions of those platforms. Mac OS X v10.6 (Leopard) and earlier are not supported for use with the Adobe professional video and audio applications. If you are using an incompatible operating system, Adobe recommends that you upgrade to a 64-bit edition of Windows 8 or Mac OS X v10.8.

The new CC versions of the desktop applications are available only through Creative Cloud offerings for individuals, teams, and enterprise. We do not have any current plans to release future CC tools outside Creative Cloud. However, for educational institutions that are unable to deploy cloud services, we offer Creative Cloud desktop apps through a Creative Cloud Desktop Applications subscription via the Adobe Education Enterprise Agreement (EEA) for educational institutions through the channel.

Yes. Creative Cloud paid members have access to a select set of archived versions of the desktop apps. Starting with CS6, select older versions of the desktop creative apps will be archived and available for download. Archived versions are provided "as is" and are not updated to work with the latest hardware and software platforms.

The following applications support the ability to export to the CS6 version of the application: Photoshop, InDesign®, Illustrator, Flash® Professional, Dreamweaver® Applications not listed here may not support exporting to Creative Suite 6, and may not do so in future releases. New features added to the above list after Creative Suite 6 may not be supported in the exported file, or by the Creative Suite 6 application.

The following Creative Cloud apps support Mac OS X v10.6.8 and later: Extension Manager, Illustrator, InCopy®, InDesign, Adobe Muse.
Products not listed here are not supported on Mac OS X v10.6. Adobe has performed limited testing on other Creative Cloud desktop apps on Mac OS X v10.6, but these apps are expected to have issues with features and functionality.

By optimizing code for 64-bit operating systems, Adobe is able to deliver the performance gains that creative professionals require. Most of Adobe's pro video applications now require a 64-bit operating system, but the majority of video professionals have already transitioned to 64-bit capable systems, such as Mac OS X v10.7 (Lion) or v10.8 (Mountain Lion), or 64-bit versions of Microsoft® Windows® 7 or Windows 8. Because 64-bit operating systems offer superior performance, current and future releases of most of the Adobe professional video and audio applications will not support 32-bit operating systems.

How can I purchase Creative Cloud applications for my educational institution?

Adobe has launched a new program for education called the Education Enterprise Agreement (EEA). This program will allow term access to the Creative Cloud desktop applications that are essential for faculty, staff and students and is available from Videoguys.com.

A subset of CC applications are available via Design & Web HED Collection, Design & Web K12 Collection, and the Adobe Video Collection, plus additional add-ons are available (sold separately). For more information, click here.

The EEA is a one-year or two-year term-based licensing program that helps primary and secondary schools and higher education institutions minimize the cost and complexity of providing Adobe Creative Cloud desktop applications and other software to their licensed faculty, staff, and students on institutionally owned and leased computers.*

Creative Cloud desktop apps for government

How can I purchase Creative Cloud desktop applications for my government agency?

Available in July, government customers will be able to purchase the Creative Cloud Desktop Applications subscription via Adobe’s CLP-G licensing program. The Creative Cloud Desktop Applications subscription includes all of the available CC apps, plus Acrobat and Photoshop Lightroom. These applications can be deployed locally and do not require server-based license validation during the term.

CLP-G is a contractual procurement program specifically setup to transact business with government agencies. For more information on how to join the program, please contact Videoguys.com.

The free membership provides access to powerful file syncing and sharing features, 2GB of storage space, free levels of Adobe services, and access to 30-day free trials of all Creative Cloud applications and other Adobe desktop applications, such as Acrobat and Lightroom.

Yes. You can convert your trial to a Creative Cloud membership. Call the Videoguys at 800-323-2325 for more purchasing information.

As a Creative Cloud free member, you can download trial versions of the Creative Cloud desktop applications from the Creative Cloud website.

Creative Cloud for enterprise is for organizations with large deployments that require centralized provisioning and customized deployment of apps and services. Enterprises also receive enterprise customer support and expert services. Creative Cloud for enterprise also works with Digital Publishing Suite; Adobe Anywhere for video; and Adobe Marketing Cloud, which includes Adobe Experience Manager — all sold separately.

Yes, Creative Cloud for enterprise offers organizations many benefits not available with traditional, perpetually licensed software: The latest Creative Cloud desktop applications: Enterprises get access to the latest CC desktop applications as well as Acrobat Pro XI, Edge HTML5 tools, and more.
Custom deployment of desktop applications: Customize provisioning of specific applications by using the existing Adobe Licensing Website (LWS) infrastructure.
Enterprise customer support and expert services: Enterprise customer support helps ensure timely assistance, with priority queuing and 24x7 telephone and email support. Schedule a dedicated one-on-one expert services session with an Adobe specialist for specific assistance on a product or workflow.
Integration with other Adobe enterprise offerings: Creative Cloud desktop applications work in conjunction with Digital Publishing Suite; Adobe Anywhere for video; and Adobe Experience Manager — all sold separately.
How do I buy Creative Cloud for enterprise?
Customers can contact their Adobe account executive to discuss the purchase and implementation of Creative Cloud for enterprise through an Enterprise Term License Agreement (ETLA). Request a consultation now.

Please work with your Adobe account executive regarding purchase options for Creative Cloud for enterprise. Request a consultation now.

An Enterprise Term Licensing Agreement (ETLA) is a customizable term (subscription) volume licensing program designed for Adobe's top commercial, education, and government customers. An ETLA can be used to purchase Creative Cloud for enterprise, Acrobat, and other desktop products. An ETLA contract can be completely customized to cover individual products, multiple products, or a wide range of solutions offered by Adobe under a term licensing arrangement.

Yes, customers can purchase Creative Suite 6 perpetual software applications via traditional volume license programs. Note that Adobe discontinued selling Upgrade Plan and Maintenance & Support plans for Creative Suite products in January 2013.

Where is Creative Cloud hosted?

Creative Cloud is hosted on Amazon Web Services™ (AWS) in the United States, Europe, and Asia. AWS offers a reliable platform for software services used by thousands of businesses worldwide. AWS provides services in accordance with security best practices and undergoes industry-recognized certifications and audits: PCI DSS Level 1, ISO 27001, FISMA Moderate, HIPAA, and SAS 70 Type II. This means that Creative Cloud members benefit from the latest in security practices for stored assets.

Creative Cloud leverages firewall protection, intrusion detection systems, SSL encryption, and proprietary protocols to protect your important information. The services are hosted in a protected server environment that uses a firewall and other advanced technology to help prevent interference or access from outside intruders.

Services hosting facilities are protected by multiple layers of physical security, and only authorized personnel may access the facilities and servers. In addition, all facility access is logged, and logs are regularly reviewed and protected from outside access. All data center equipment has physical protections in place against data theft and environmental hazards in order to prevent assets from being lost, damaged, or compromised and to prevent interruption in business activities.

Adobe uses industry-leading security engineering processes to build its products. With Creative Cloud, security is considered at every level, from applications to networks to physical facilities. In addition to the latest technologies, Adobe adheres to the latest best-practice policies regarding online security.

Creative Cloud uses industry-leading encryption technology to protect our members' data. When you use the service and transfer files, 256-bit AES Secure Sockets Layer (SSL) encryption is used for both user authentication and data transfer encryption, helping to ensure that your data and documents are available only to you and the users you authorize. This is the same industry-leading technology used by the world's financial institutions and governments. The service issues a session cookie only to record authentication information for the duration of a specific session. The session cookie does not include the username (Adobe ID) or password of the user. For stored Creative Cloud assets, users benefit from the industry-leading security and certifications provided by Amazon Web Services.

There are no restrictions on the file types you can store in Creative Cloud.

Every time you create a new version of a file in Creative Cloud, the previous version is saved and stored. You can create an unlimited number of previous versions, which are saved for 10 days and do not count against your storage total. Only the most recent version will count against your storage total.

Behance, which joined Adobe in December 2012, is the leading online community to showcase and discover creative work. Creatives update their work in one place to broadcast it widely and efficiently. Companies explore the work and access talent on a global scale. As a Creative Cloud member, you can now easily create a customized portfolio and post your work directly to Behance from Creative Cloud and the Creative Cloud desktop apps.

Yes, Creative Cloud and CC desktop apps like Photoshop allow you to share directly to Behance. Learn more about how to share to Behance from Creative Cloud.

Additional storage will be available for purchase later in 2013. If you have reached your storage limit, contact Adobe Customer Service.

If you cancel your paid membership you will still have access to the free level of membership, which provides 2GB of storage. You will have a 90-day grace period to download your files to your local machine, and delete online files to get your cloud storage down to 2GB (or to purchase additional storage separately if you choose). If you leave more than 2GB of files in your cloud storage for more than 90 days, you may lose access to some or all of your files.

ProSite is a personal portfolio site builder that stays in sync with your projects on Behance and transforms a public Behance portfolio into a fully customized personal portfolio on your own URL. All paid Creative Cloud memberships now include a free subscription to Behance ProSite (valued at US$11 per month, or US$99 per year).