Avid Standard Support Plan RENEWAL for Perpetual licenses
VideoGuys Part # (SKU): MCSUPP
MFR Part # (MPN): 9938-30019-00
Avid Media Composer Support Plan Renewal for Perpetual.
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Is your Avid Media Composer Support Plan due for renewal?* Let us help you easily renew your contract and continue to get the best of what Avid has to offer.

The Avid Support Plan Renewals give you access to Media Composer updates and upgrades only and does not include any 3rd-party software.

* This plan works for both Media Composer only and Media Composer with Symphony. There used to be a separate plans, but the support plan has been consolidated into one option.

Whether you are an aspiring video editor or independent professional bringing your next story to life—this is for you!

The new Media Composer. Completely reimagined for what you need today and tomorrow, while maintaining everything you know and love about the Emmy®, Oscar®, and ACE Eddie award-winning tool that started it all. Experience all the new capabilities the minute they're ready.



Edit at the speed of imagination. Reimagined to inspire creative video editing through a more intuitive interface and an enhanced user experience.

See & use only the tools you need

Reduce clutter and access the tools you need when you need them with task-oriented workspaces (editing, coloring, effects, and audio).

Edit at the speed of imagination
Tell your story quickly with fluid timeline editing and tools that support your creativity.

Manage massive amounts of media
New intuitive ways to organize, display, and access your content for greater control.

Visually navigate content
Find that perfect take or media faster than ever with new bin mapping and navigation.

Easily manage metadata
Create, edit, or view metadata for any clip or sequence in a bin with the new Inspector Tool.

Finish & Deliver
Finish with pristine quality with total color precision and interoperability using the new 32-bit full float color pipeline. Deliver industry-standard IMF (Interoperable Master Format) packaging for OTT and other production companies.

Maximum finishing capabilities
New 32-bit full floating point pipeline ensures pristine-quality content when roundtripping any hi-res, HDR color data as well as effects processing.

Ahead of the curve with ACES Support
The first video editor to join the ACES (Academy Color Encoding System) Logo Program under the new Editorial Finishing product category, working towards an ACES ready workflow.

OpenEXR support
Compatible with OpenEXR, an industry-standard finishing format, which improves interoperability workflows and reduces complexity.

Work uncompressed efficiently
Avid’s 32-bit DNxUncompressed format enables you to work with camera originals and apply render color corrections and VFX while maintaining the full bit depth of the media.

IMF packaging support for ingest & delivery
Either ingest or deliver IMF (Interoperable Master Format) packages—a standard interchange format for OTT specifications and requirements.

Avid Joins Netflix’s Post Technology Alliance
Being part of the Post Technology Alliance ensures Media Composer will meet Netflix’s high-quality technical and delivery specifications.



Avid Support Plans for Media Composer


A standard Avid Support plan is now included with all Media Composer subscriptions and purchases. If your support needs are more demanding, you can upgrade to Elite support for an additional cost, either as a monthly subscription plan or an annual one.


If you have an existing Avid Support contract, it will continue to be honored until it expires. At that time, you can choose the new support option that best suits your needs.

Media Composer Offerings Included Support Response Time

Standard Avid Support


*Standard Avid Support plan coverage is the same whether you choose to subscribe to Media Composer or purchase the software outright (perpetual license). Please note that support plan coverage expires after the first year for Media Composer (perpetual license) owners unless renewed annually


Monthly/annual subscription
Standard support included either month-to-month or annually
Billing and admin cases
Within 24 hours
Software updates and upgrades
Available upon release
Media Composer perpetual license
Standard support included the first year; plan may be renewed for $299/year thereafter
Troubleshooting—web/email support
Unlimited incidents
Within 24 hours
One phone call per month
Within 4 hours
Self-help access
• Video library
• Knowledge Base
• Avid Forums and other community pages
Add Options to Standard Support
  Hardware Coverage
+ $200/year (may be added to annual subscription or perpetual license purchase and includes advance replacement for failed hardware)
Two-business-day ship
Avid Support Code (ASC)
+$40/case (provides additional per-incident phone support for one troubleshooting case)
Within 4 hours
Upgrade to Elite Support

Monthly/annual subscription
+ $30/month


Media Composer perpetual license
+ $400/year

Get everything in standard support, plus...
• Unlimited phone and web/email incidents
• Priority phone support
• Code Blue escalation support
Within 1 hour
Hardware coverage
Next-day ship
Additional Support Options (no Avid Support Plan required)
  Avid Support Code (ASC)
$40/case (provides per-incident phone support for one
troubleshooting case)
Within 4 hours
Extended Hardware Coverage
$499/year (includes advance replacement for failed
hardware at no additional cost)
Next-business-day ship














This product includes an Avid Standard Support Plan RENEWAL only.


Please note that in order to renew your Avid Upgrade & Support plan, you must have a “ Renew Support” option under your Media Composer product within your My Avid. Login to your My Avid at account.avid.com and select Avid Products and Subscriptions and then select Media Composer | Software. The "Renew Support" option should be located underneath the Time Period of the Upgrade & Support plan. Avid provides a 30 day grace period for customers to renew their Upgrade & Support plan(s). Once the 30 day grace period is up, those licenses will be ineligible for an Upgrade & Support plan and customers will no longer able to order a renewal plan. If a customer attempts to order once their plan has expired and the 30 day grace period is up, the code received will NOT work. Please note that renewed Upgrade & Support plans will have a start date that corresponds to the expiration date of the previous plan, not the date during the grace period at which the renewal took place.



Avid Artist | DNxIQ Hardware