NEWTEK | PROTEK HIGH FOR TRICASTER MINI ADVANCED HD-4 SDI
$995.00
0
VideoGuys Part # (SKU): PTHTCMASDI
NEWTEK | PROTEK HIGH FOR TRICASTER MINI ADVANCED HD-4 SDI
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ProTek High replaces ProTek Basic plan and gives you 1-year of coverage with Priority Phone handling, email and chat support
As a high tier subscriber, you can rely on significantly shorter timelines when it comes to Global 24x7 support and parts and spares shipping. Features available in High that are not available in lower tiers include:
Extended hardware warranty with priority parts replacement
Prioritized responses with published SLAs
Product enhancement input
Receive 50% off all NewTek University online classes
24x7 Emergency technical call-in support
24x7 12-hour target response time for critical issues 24x7
  • Warranty: initial Product Warranty / Remote setup assistance / Limited software fixes and updates 
  • Software Maintenance: Access to the Newtek Knowledge Base 
  • Support: Entitlement to contact Protek Global Support via email and chat access
  • Support: Remote hardware diagnosis as required 
  • Support: Entitlement to purchase upgraded Protek High and Ultra Programs 
  • Extended Services: Discounts on NewTek University Classes 
  • Support: Prioritized response within published SLAs
  • Support: Parts and Spares availability - Standard Shipping 
  • Software Maintenance: Product enhancement input
  • Support: Defined escalation process with continuous monitoring of SLAs, Satisfaction Surveys and NPS
  • Support: 24x7 Emergency technical call-in support in English language (where available) 
  • Support: 24x7 1 hour target response time for critical issues

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