ProTek Ultra for TriCaster TC Mini 4K
Vizrt

ProTek Ultra for TriCaster TC Mini 4K

$1,145.00
/
Free Shipping & Tech Support.
MFR Part # (MPN): PTU-000000004
Videoguys Part # (SKU): PTUTCM4KUHD
Short Description:
  • Free Shipping & Tech Support

ProTek Ultra replaces ProTek Basic plan and gives you 1-year of coverage with Critical Case Handling, Priority Phone support, email and chat support plus advanced replacement when applicable.


ProTek Ultra tier subscribers receive the most comprehensive and responsive benefits of the entire program. Not only do subscribers receive the full complement of ProTek benefits afforded to other tiers, but there is also unparalleled service offered as part this highest support level including:

  • Extended hardware warranty with advance parts replacement
  • Dedicated technical issue assistance
  • Receive 75% Off all Vizrt University online classes
  • Parts and Spares guaranteed availability - Advance shipping +
  • trade in program available
  • Ultra-level prioritized support case handling
  • Written status report / root cause analysis

  • Warranty: initial Product Warranty / Remote setup assistance / Limited software fixes and updates 
  • Software Maintenance: Access to the Newtek Knowledge Base 
  • Support: Entitlement to contact Protek Global Support via email and chat access
  • Support: Remote hardware diagnosis as required 
  • Support: Entitlement to purchase upgraded Protek High and Ultra Programs 
  • Extended Services: Discounts on NewTek University Classes 
  • Support: Prioritized response within published SLAs
  • Support: Parts and Spares availability - Standard Shipping 
  • Software Maintenance: Product enhancement input
  • Support: Defined escalation process with continuous monitoring of SLAs, Satisfaction Surveys and NPS
  • Support: 24x7 Emergency technical call-in support in English language (where available) 
  • Support: 24x7 1 hour target response time for critical issues
  • Extended Services: Dedicated technical issue assistance 
  • Support: Parts and Spares guaranteed availability - Advance shipping + trade in program available
  • Support: Ultra Level Prioritized Support Case Han(more...)

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