Newtek | ProTek Ultra for TriCaster TC Mini 4K
VideoGuys Part # (SKU): PTUTCM4KUHD
MFR Part # (MPN): PTU-000000004
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ProTek Ultra replaces ProTek Basic plan and gives you 1-year of coverage with Critical Case Handling, Priority Phone support, email and chat support plus advanced replacement when applicable
ProTek Ultra tier subscribers receive the most comprehensive and responsive benefits of the entire program. Not only do subscribers receive the full complement of ProTek benefits afforded to other tiers, but there is also unparalleled service offered as part this highest support level including:
Extended hardware warranty with advance parts replacement
Dedicated technical issue assistance
Receive 75% Off all NewTek University online classes
Parts and Spares guaranteed availability - Advance shipping + trade in program available
Ultra-level prioritized support case handling
Written status report / root cause analysis
  • Warranty: initial Product Warranty / Remote setup assistance / Limited software fixes and updates 
  • Software Maintenance: Access to the Newtek Knowledge Base 
  • Support: Entitlement to contact Protek Global Support via email and chat access
  • Support: Remote hardware diagnosis as required 
  • Support: Entitlement to purchase upgraded Protek High and Ultra Programs 
  • Extended Services: Discounts on NewTek University Classes 
  • Support: Prioritized response within published SLAs
  • Support: Parts and Spares availability - Standard Shipping 
  • Software Maintenance: Product enhancement input
  • Support: Defined escalation process with continuous monitoring of SLAs, Satisfaction Surveys and NPS
  • Support: 24x7 Emergency technical call-in support in English language (where available) 
  • Support: 24x7 1 hour target response time for critical issues
  • Extended Services: Dedicated technical issue assistance 
  • Support: Parts and Spares guaranteed availability - Advance shipping + trade in program available
  • Support: Ultra Level Prioritized Support Case Han(more...)