- Full Description
- Specifications
- What's Included
- Demo Videos
- Reviews
Renewal for 1-year of ProTek High with maximum of 3 years coverage
- Warranty: initial Product Warranty / Remote setup assistance / Limited software fixes and updates
- Software Maintenance: Access to the Newtek Knowledge Base
- Support: Entitlement to contact Protek Global Support via email and chat access
- Support: Remote hardware diagnosis as required
- Support: Entitlement to purchase upgraded Protek High and Ultra Programs
- Extended Services: Discounts on NewTek University Classes
- Support: Prioritized response within published SLAs
- Support: Parts and Spares availability - Standard Shipping
- Software Maintenance: Product enhancement input
- Support: Defined escalation process with continuous monitoring of SLAs, Satisfaction Surveys and NPS
- Support: 24x7 Emergency technical call-in support in English language (where available)
- Support: 24x7 1 hour target response time for critical issues
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