Avid Standard Support Plan Renewal for Avid Media Composer with Symphony
Avid Standard Support Plan Renewal for Avid Media Composer with Symphony

DISCONTINUED PRODUCT

Unfortunately this product has been discontinued but I'm sure we had a new and better option.   Search above or contact us via email or chat.  

VideoGuys Part # (SKU): MCSUPPSYM
Is your Avid Media Composer with Symphony Support Plan due for renewal? Let us help you easily renew your contract and continue to get the best of what Avid has to offer.
  • Full Description
  • Specifications
  • What's Included
  • Demo Videos
  • Reviews

Is your Avid Media Composer Support Plan with Symphony due for renewal? Let us help you easily renew your contract and continue to get the best of what Avid has to offer.


The Avid Support Plan Renewals give you access to Media Composer and Symphony updates and upgrades only and does not include any 3rd-party software.


Media Composer is proven and trusted by professional editors in every segment of film, television, and broadcast. Designed to handle high volumes of disparate file-based media, Media Composer delivers accelerated high-res-to-HD workflows, real-time collaboration, and powerful media management, eliminating time-consuming tasks so you can focus on telling a great story. And now the choice is yours—edit on premises, remotely through the cloud, on demand, through a low-cost subscription, or purchase a license outright—making Media Composer the most versatile and accessible tool for professional creative editorial.















Avid Support Plans for Media Composer



A standard Avid Support plan is now included with all Media Composer subscriptions and purchases. If your support needs are more demanding, you can upgrade to Elite support for an additional cost, either as a monthly subscription plan or an annual one.



If you have an existing Avid Support contract, it will continue to be honored until it expires. At that time, you can choose the new support option that best suits your needs.



















































































































































Media Composer OfferingsIncluded SupportResponse Time


Standard Avid Support





*Standard Avid Support plan coverage is the same whether you choose to subscribe to Media Composer or purchase the software outright (perpetual license). Please note that support plan coverage expires after the first year for Media Composer (perpetual license) owners unless renewed annually





Monthly/annual subscription
Standard support included either month-to-month or annually
Billing and admin cases
Unlimited
Within 24 hours
Software updates and upgrades
Included
Available upon release
Media Composer perpetual license
Standard support included the first year; plan may be renewed for $299/year thereafter
Troubleshooting—web/email support
Unlimited incidents
Within 24 hours
Troubleshooting—phone
One phone call per month
Within 4 hours
Self-help access
• Video library
• Knowledge Base
• Avid Forums and other community pages
Immediate
Add Options to Standard Support
 Hardware Coverage
+ $200/year (may be added to annual subscription or perpetual license purchase and includes advance replacement for failed hardware)
Two-business-day ship
Avid Support Code (ASC)
+$40/case (provides additional per-incident phone support for one troubleshooting case)
Within 4 hours
Upgrade to Elite Support


Monthly/annual subscription
+ $30/month



Media Composer perpetual license
+ $400/year



Get everything in standard support, plus...
Troubleshooting
• Unlimited phone and web/email incidents
• Priority phone support
• Code Blue escalation support
Within 1 hour
Hardware coverage
Included
Next-day ship
Additional Support Options (no Avid Support Plan required)
 Avid Support Code (ASC)
$40/case (provides per-incident phone support for one
troubleshooting case)
Within 4 hours
Extended Hardware Coverage
$499/year (includes advance replacement for failed
hardware at no additional cost)
Next-business-day ship


This product includes an Avid Standard Support Plan RENEWAL only.



Please note that in order to renew your Avid Upgrade & Support plan, you must have a “ Renew Support” option under your Media Composer product within your My Avid. Login to your My Avid at account.avid.com and select Avid Products and Subscriptions and then select Media Composer | Software. The "Renew Support" option should be located underneath the Time Period of the Upgrade & Support plan. Avid provides a 30 day grace period for customers to renew their Upgrade & Support plan(s). Once the 30 day grace period is up, those licenses will be ineligible for an Upgrade & Support plan and customers will no longer able to order a renewal plan. If a customer attempts to order once their plan has expired and the 30 day grace period is up, the code received will NOT work. Please note that renewed Upgrade & Support plans will have a start date that corresponds to the expiration date of the previous plan, not the date during the grace period at which the renewal took place.

Related Products

Grass Valley EDIUS PRO 9 (Download)
$499.00$479.00