The Telestream Premium Support First Year for ScreenFlow is an optional one-year support plan for new purchases of ScreenFlow. It provides you with telephone support, priority response whether you call or send an email, and 25% discounts on software upgrades for the duration of the plan.
As a Premium Support member, you will also be eligible for Remote Access Services (RAS), which is a fast and secure method of allowing a support technician to access your computer and identify and resolve an issue quickly. Support hours are 8AM - 5PM pacific time, excluding holidays. Telestream aims to respond within 8 business hours, with Premium members taking first priority.