Adobe Creative Suite 4 and Snow Leopard (v10.6) FAQ

Are Adobe Creative Suite 4 products and components compatible with Mac OS X Snow Leopard (v10.6)?

Yes. Working closely with Apple, Adobe has tested and determined that our Adobe Creative Suite 4 products and components are compatible with Mac OS X Snow Leopard.

Is Snow Leopard (v10.6) important to Adobe Creative Suite 4 customers?

Yes. Mac OS X Snow Leopard (v10.6) — the latest version of Apple's operating system — delivers a productive computing experience for creative professionals. Adobe and Apple have worked together closely to test that Adobe Creative Suite 4 products and components run reliably and efficiently on Intel-based systems running Mac OS X Snow Leopard (v10.6) with optimal performance and user experience. Please see below for known issues we have discovered in our testing. As with any new release of an operating system, there may be additional unexpected issues that arise that may not have been uncovered during our testing efforts.

Do Adobe Creative Suite 3 products support Mac OS X Snow Leopard (v10.6)?

Adobe has worked closely with Apple throughout the Snow Leopard development and testing process. Adobe has conducted its own additional testing of our Adobe CS3 software on Mac OS X Snow Leopard, and is confident that our CS3 applications will function as expected with Mac OS X Snow Leopard. Adobe did uncover some non-critical issues, which are documented for our customers to review at http://go.adobe.com/kb/ts_cpsid_51215_en-us.

Will Adobe continue to test its CS4 applications on Snow Leopard (v10.6)?

Yes. Adobe sets high standards of quality, stability, and reliability for our professional products, and we worked closely with Apple to test that Creative Suite 4 products and components run on Mac OS X Snow Leopard (v10.6). Please see below for known issues we have discovered in our testing. As with any new release of an operating system, there may be additional unexpected issues that arise that may not have been uncovered during our testing efforts. If you encounter any issues, please report them by going to www.adobe.com/misc/bugreport.html and clicking "Report A Bug". Please note that we do not respond to submissions, however we do review the information closely with the appropriate teams, and continue to test and monitor the user experience.

Do any of the Adobe CS4 applications require updates to be compatible with Mac OS X Snow Leopard (v10.6)?

If you are running the latest updates for Creative Suite software, your software will operate on Mac OS X Snow Leopard (v10.6). Updates are required for Adobe Acrobat® software, Adobe Reader® software and Adobe Flash® Player:

• Adobe Acrobat: Acrobat users need to have version 9.1 or later installed in order to produce Adobe PDF files on Snow Leopard (v10.6). Select the "PDF" button in the Print dialog and choose "Save as Adobe PDF" to access the new feature.
• Adobe Flash Player: The initial release of Mac OS X Snow Leopard (v10.6) includes an earlier version of Adobe Flash Player than what is currently available from Adobe. Adobe recommends all users update to the latest version of Flash Player (10.0.32.18) which supports Snow Leopard and is available for download from http://www.adobe.com/go/getflashplayer.

We encourage our customers to review other documented issues and information regarding updates at www.adobe.com/support.

How do I install any of the required updates for Mac OS X Snow Leopard (v10.6) compatibility?

For Acrobat, users will need to update to version 9.1 or later to operate on Snow Leopard (v10.6). Adobe Flash Player must also be updated to work with Mac OS X Snow Leopard (v10.6), and is available for download at http://www.adobe.com/go/getflashplayer. Updates for Acrobat and other Creative Suite products and components are made available through the Adobe Updater, a utility that is installed with Adobe products or components to manage the download and installation of updates for you. As long as the automated notification feature in Adobe Updater is turned on, you will be alerted automatically when the updates become available. You can then follow the onscreen instructions to download and install the updates. Alternatively, you can open the Adobe CS4 product or component that requires an update, choose Help > Updates to open the Adobe Updater, check all of the updates you want, and click Download and Install Updates. Lastly, you can also visit www.adobe.com/support/downloads to monitor when updates are posted, then download and install the updates for each relevant Adobe CS4 product or component.

Is Adobe aware of any major issues, bugs or odd user experiences when using Adobe CS4 or Acrobat products or components with Mac OS X Snow Leopard (v10.6)?

Adobe Creative Suite 4 and Acrobat solutions are thoroughly tested at Adobe in conjunction with Apple to confirm our solutions perform to the high standards and level of performance, quality and user experience our customers expect. In our testing, we did discover a few functional areas that display unusual user experiences. The most notable issues or updates are:

• Adobe Acrobat: Please note that Acrobat users need to have version 9.1 or later installed in order to produce Adobe PDF files on Snow Leopard (v10.6). Select the "PDF" button in the Print dialog and choose "Save as Adobe PDF" to access the new feature. Download the latest Adobe Reader at: http://get.adobe.com/reader.
• Adobe Flash Player: The initial release of Mac OS X Snow Leopard (v10.6) includes an earlier version of Adobe Flash Player than what is currently available from Adobe. Adobe recommends all users update to the latest, most secure version of Flash Player (10.0.32.18) which supports Snow Leopard and is available for download at http://www.adobe.com/go/getflashplayer.
• Adobe Drive used with Adobe Version Cue® CS4 Server: At this time, Adobe Drive does not run on Snow Leopard (v10.6). For customers that are dependent on Adobe Drive and Adobe Version Cue, we recommend that they do not upgrade to Snow Leopard at this time.
• Adobe CSI Extensions: Users may be unable to update their CSI Extensions via the Connections Panel. The cause is related to interaction between Creative Suite 4 products and Apple's Java™ Runtime Environment (JRE) v.1.6. The update will appear to be complete, but the user will again receive notification that the update is available at every update check interval. Users who have not installed the CSI update v1.0.1 will not be impacted, but they also will not receive notifications about available extension updates. Users who installed the CSI update v.1.0.1 and the corresponding extension updates prior to upgrading to Mac OS X Snow Leopard (v10.6) will also not be impacted by the issue. Adobe Extensions affected include the Connections panel itself, the Kuler™ extension, Search for Help, and Share My Screen. Adobe plans to have an additional update for the CSI and related files as soon as possible.

Please visit http://www.adobe.com/products/creativesuite/faq/www.adobe.com/support to check the Adobe knowledgebase for the latest information related to Mac OS X Snow Leopard (v10.6).

I use a number of plug-ins with my current version of Creative Suite. Are these plug-ins compatible with Creative Suite running Snow Leopard (v10.6)?

Adobe has conducted testing that has shown that some 3rd party plug-ins are not compatible with Adobe After Effects® CS4 software running on Mac OS X Snow Leopard (v10.6). Customers are encouraged to check plug-in compatibility by contacting the plug-in vendor before upgrading to Mac OS X Snow Leopard (v10.6). For third-party products, contact the manufacturer for guidance on their support for Snow Leopard.

Will Adobe offer technical support for its CS4 products and components running on Max OS X Snow Leopard (v10.6)?

Adobe offers support to its Creative Suite 4 customers running Mac OS X Snow Leopard (v10.6) in accordance with our standard customer support policies. Visit www.adobe.com/support to check the Adobe knowledgebase for the latest information related to Mac OS X Snow Leopard (v10.6), and for additional information about our complimentary and paid support programs.

I am a volume licensing customer. How do I get updates for my Adobe CS4 products or components?

Adobe recommends following your company's internal guidelines to manage updates. You may want to contact the IT or technical person who manages your Adobe licenses for information about your corporate policies on updating software. For volume licensing customers, information is available for IT managers on how to silently push installations of Adobe CS4 updates at http://kb2.adobe.com/cps/491/cpsid_49171.html. For individual users, there is an Adobe Updater (choose Help > Updates) to download and install updates for Adobe CS4 products and components for individual system updates.

Are the trial versions of Adobe CS4 products and components compatible with Mac OS X Snow Leopard (v10.6)?

Yes. If a full version of an Adobe Creative Suite 4 product is compatible with Mac OS X Snow Leopard (v10.6), then the trial version of that product is compatible as well. The known issues described in this document also apply to the trial versions.

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